Return & Refund Policy

At FreshPicks, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

The item must be unused, unopened, and in the same condition you received it
The item must be in its original packaging
Proof of purchase (order number or receipt) is required

Certain items are non-returnable, including:

Perishable or fresh items
Items marked as final sale
Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us within 48 hours of receiving your order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately with:

Your order number
Clear photos of the item and packaging

We’ll resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping charges are non-refundable

How to Initiate a Return

To start a return, please contact us at: ( )