Shipping Policy

Shipping Policy 

Thank you for shopping with FreshPicks. Please review our shipping policy below to understand how and when your order will be delivered.

Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation

  • Orders placed on weekends or holidays will be processed the next business day

Shipping Locations

  • We currently ship to eligible service areas only

  • If your location is outside our delivery zone, you will be notified at checkout

Shipping Rates

  • Shipping fees are calculated at checkout based on your location, order size, and selected shipping method

  • Any applicable delivery charges will be clearly displayed before you complete your purchase

Estimated Delivery Time

  • Standard delivery typically takes 2–5 business days after order processing

  • Delivery times are estimates and may vary due to weather, traffic, or carrier delays

Fresh & Perishable Items

  • Fresh and perishable items are shipped using appropriate packaging to maintain quality

  • Delivery delays beyond our control may affect product freshness; therefore, refunds may not apply once items are dispatched

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details (if available)

Incorrect Address

  • Please ensure your shipping address is accurate at checkout

  • FreshPicks is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer

Delays or Issues

  • While we strive for timely delivery, FreshPicks is not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances

  • If your order is significantly delayed or arrives damaged, please contact us within 24–48 hours of delivery

Shipping Confirmation

  • Ownership and risk of loss transfer to the customer once the order has been delivered

Contact Us

If you have any questions about shipping or delivery, please contact us at:( )